Revision as of 17:27, 17 June 2014

Main Page > Resources > Resources/Issue tracker

Artefactual uses Redmine project management software to track bugs and issues in AtoM. You can find our Redmine instance at https://projects.artefactual.com

Register for an account

You can register for an account in Redmine at: https://projects.artefactual.com/account/register

If you are a client of Artefactual, you likely already have an account. Email support@artefactual.com if you need assistance.

Search for a bug or issue

Anyone can search Redmine for an existing issue or bug. Visit https://projects.artefactual.com and enter your search keywords.

You can also browse AtoM issues here: https://projects.artefactual.com/projects/atom/issues

Note that issues or bugs related to client-specific development will not appear if you are not logged in, and further if your account is not associated with that project.

Create a new bug or issue

1. Always search Redmine for an existing bug or issue before reporting a new one.

2. To create a new bug or issue, navigate to the AtoM project by clicking on "Jump to a project" and then "AtoM".

3. Click on "New Issue" and fill in the required fields as outlined below:

Tracker

Choose "Bug" for an issue with an existing feature, or "Feature" to suggest a new functionality to AtoM.

Subject

Provide a brief description of the bug or feature you are requesting.

Description

Helpful information to include in the Description field are the steps to reproduce the bug or behaviour you are experiencing.

Status

Leave as New.

Priority

Please leave at Medium. Artefactual staff will receive triage the bug or feature as appropriate.

Other fields

Please leave blank and Artefactual staff will update as appropriate.

@@ Line 3: / Line 3: @@
 Artefactual uses [http://www.redmine.org/ Redmine] project management software to track bugs and issues in AtoM. You can find our Redmine instance at https://projects.artefactual.com
-=Register for an account=
+= Register for an account =
 You can register for an account in Redmine at: https://projects.artefactual.com/account/register
@@ Line 9: / Line 9: @@
 If you are a client of Artefactual, you likely already have an account. Email support@artefactual.com if you need assistance.
-=Create a new bug or issue=
+= Search for a bug or issue =
+Anyone can search Redmine for an existing issue or bug. Visit https://projects.artefactual.com and enter your search keywords.
+You can also browse AtoM issues here: https://projects.artefactual.com/projects/atom/issues
+Note that issues or bugs related to client-specific development will not appear if you are not logged in, and further if your account is not associated with that project.
+= Create a new bug or issue =
+. Always search Redmine for an existing bug or issue before reporting a new one.
+. To create a new bug or issue, navigate to the AtoM project by clicking on "Jump to a project" and then "AtoM".
+. Click on "New Issue" and fill in the required fields as outlined below:
+== Tracker ==
+Choose "Bug" for an issue with an existing feature, or "Feature" to suggest a new functionality to AtoM.
+== Subject ==
+Provide a brief description of the bug or feature you are requesting.
+== Description ==
+Helpful information to include in the Description field are the steps to reproduce the bug or behaviour you are experiencing.
+== Status ==
+Leave as New.
+== Priority ==
+Please leave at Medium. Artefactual staff will receive triage the bug or feature as appropriate.
+== Other fields ==
+Please leave blank and Artefactual staff will update as appropriate.
 [[Category:Resources]]

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